Refund policy
Our Commitment At Tea Dao Cultivation, we take great care in sourcing and packaging our teas. Your satisfaction matters deeply to us.
Unopened Items We accept returns on unopened, sealed tea products within 30 days of delivery. Items must be in their original, undamaged packaging. To initiate a return, please contact us at [your email] with your order number.
Opened or Used Items Due to the perishable nature of loose leaf tea, we are unable to accept returns on opened or used products. This policy exists to ensure the safety and quality of all teas we offer.
Damaged or Defective Items If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- A photo of the damaged item and packaging
We will promptly send a replacement or issue a full refund — whichever you prefer.
Lost or Missing Orders If your order has not arrived within the expected delivery window, please reach out and we will investigate with the carrier and make it right.
Refund Processing Approved refunds are processed within 5–7 business days and returned to your original payment method.